Logo Hardware.com.br
daeyure
daeyure Novo Membro Registrado
17 Mensagens 0 Curtidas

Problemas com downgrading Hp Pavilion DV6700 CTO

#1 Por daeyure 15/03/2009 - 17:01
Olá amigos....

Recentemente um amigo me pediu ajuda para formatar o notebook dele Hp Pavilion DV6700 CTO, e eu tive dificuldades na obtenção de drivers para o correto funcionamento.
Estou postando aqui minha conversa com o suporte da HP para ajudar o pessoal que tiver esse tipo de problema...(...rs...mas não reparem no meu inglês...)....

Se não for o correto lugar de se postar esse tópico pediria para o administrador colocá-lo no lugar certo...
Até mais galera....

Yuri Cavazin : Drivers
[An agent will be with you shortly.]
[You are now chatting with Ainsley .]
Ainsley : Hello Yuri.
Ainsley : Welcome to HP Total Care for HP Notebooks .
Yuri Cavazin : hello
Ainsley : Hi, how are you doing today?
Yuri Cavazin : im fine thanks and you?
Ainsley : I am fine, thank you for asking.
Ainsley : Please go ahead with the Notebook issue.
Yuri Cavazin : im downgrading my pavilion dv6700 cto to win xp os...and i need to know the first drive i need to install...
Yuri Cavazin : like UAA, CHIPSET..
Yuri Cavazin : cuz I've tried 4 times...and the sound never works...
Ainsley : I understand that you want to downgrade the Operating System from Vista to XP in the Notebook and before installing the XP Operating System in the Notebook, you are looking the driver for the Notebook.
Ainsley : Am I correct?
Yuri Cavazin : YES
Ainsley : Thank you for confirming the same.
Yuri Cavazin : and I need to know the first drive that I have to install
Yuri Cavazin : my Os is WIN XP SP3
Ainsley : HP does not provide Windows XP-compatible drivers for functions such as sound, video, graphics, network connectivity, drives, or other devices and peripherals for these consumer notebooks.
Yuri Cavazin : okay, the drivers i can found, but i need to know the FIRST DRIVE to be INSTALL
Ainsley : However, if you want to downgrade the Operating System in the Notebook, I will search the driver for the XP Operating System and provide you the web link's, but we are not having any tested information of the drivers on the XP Operating System.
Ainsley : May I know the processor installed in the Notebook? Intel or AMD.
Yuri Cavazin : Intel
Yuri Cavazin : Centrino
Ainsley : Okay.
Ainsley : To install the XP Operating System in the Notebook, you need to install the SATA driver in the Notebook.
Ainsley : Here is the web link to download the Intel SATA AHCI Controller Driver, you will also find the instructions to install the SATA driver in the same web link:
Yuri Cavazin : Please,can you show me where I can get SATA driver for Windows XP?
Ainsley : http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=ob-51521-1&jumpid=reg_R1002_USEN
Yuri Cavazin : thanks
Ainsley : You are welcome anytime.
Yuri Cavazin : and than I install audio, lan, Wireless....?
Ainsley : Yes, you are correct, after installing the XP Operating System in the Notebook, you need to install the drivers for the Hardwares,
Yuri Cavazin : Listen, please...
Yuri Cavazin : I´ve formatted and INSTALLED the win xp os in my notebook
Ainsley : Sure.
Yuri Cavazin : his clean right now, and at my side...
Yuri Cavazin : I dont have the CD that came in the box
Yuri Cavazin : Please,can you show me where I can get drivers for Windows XP on this notebook???I'm intrested audio driver
Ainsley : Sure.
Ainsley : May I know the product number (P/N) of the Notebook?
Ainsley : You may find that on a sticker attached to the underside of the Notebook.
Yuri Cavazin : in a minute please...
Yuri Cavazin : EDITADO
Ainsley : Sure.
Ainsley : Thank you for the information.
Yuri Cavazin : welcome
Ainsley : Please let me know the Serial number also of the Notebook.
Yuri Cavazin : and where it is?
Ainsley : You may find that on a sticker attached to the underside of the Notebook.
Ainsley : Serial Number (eg: CNS34915MC)
Yuri Cavazin : S/N = EDITADO
Ainsley : Thank you for the information.
Yuri Cavazin : for nothing
Ainsley : May I have 2-3 minutes of your time while I search for the drivers?
Yuri Cavazin : sure...thanks..
Ainsley : Thank you for your time and patience.
Ainsley : Yuri, before installing the Sound Card driver in the Notebook, you need to install the UAA driver in the Notebook.
Ainsley : Here is the web link for UAA driver:
Ainsley : ftp://ftp.hp.com/pub/softpaq/sp33501-34000/sp33867.exe
Ainsley : After installing the UAA driver, restart the Notebook and then install the Sound Card drive:
Ainsley : Here is the web link for Sound Card driver:
Ainsley : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=PSG_I23778-109040&jumpid=reg_R1002_USEN
Ainsley : Here is the web link for Synaptics Touchpad Driver :-
Ainsley : ftp://ftp.hp.com/pub/softpaq/sp21001-21500/sp21261.exe
Ainsley : ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34489.exe
Ainsley : Here is the web link for Chipset driver:
Ainsley : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ob-54070-1&jumpid=reg_R1002_USEN
Ainsley : ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38326.exe
Ainsley : http://drivers.softpedia.com/get/MODEM/OTHER-MODEM-DRIVERS/Motorola-SM56-Data-Fax-Modem-Driver-61204-whql.shtml
Ainsley : NOTE: The URL above will take you to a non HP Web site. HP does not control it and is not responsible for information outside of the HP Web site.
Ainsley : Here is the web link for Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0) Driver
Ainsley : ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38329.exe
Yuri Cavazin : That´s all?
Ainsley : Yes, I have provided all possible driver for the XP Operating System, but we are not having any tested infomration of teh driver on the XP Operating System.
Ainsley : If the above drivers does not work, I recommend you to revert back to the Vista Operating System
Yuri Cavazin : okay, thanks Ainsley
Yuri Cavazin : A nicely hug to you and your family...
Ainsley : Thank you.
Ainsley : Is there anything else I can assist you with today?
Yuri Cavazin : I think not...
Yuri Cavazin : See you..
© 1999-2024 Hardware.com.br. Todos os direitos reservados.
Imagem do Modal