Seguem: 1. Log do hijackthis, 2. erro que o windows fornece, 3. descrição do problema.
Desde já, muito agradecido. Hjpas.
1.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:47:28, on 27/09/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.18362.0001)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\TeamViewer\TeamViewer.exe
C:\Users\Francisco\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
C:\Program Files (x86)\Dropbox\Client\81.4.195\QtWebEngineProcess.exe
C:\Program Files (x86)\Dropbox\Client\81.4.195\QtWebEngineProcess.exe
C:\Program Files (x86)\Dropbox\Client\81.4.195\QtWebEngineProcess.exe
C:\Users\Francisco\AppData\Local\Microsoft\OneDrive\19.152.0801.0009\FileCoAuth.exe
E:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = <a href="http://www.google.pt/" target="_blank">http://www.google.pt/</a>
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = <a href="http://go.microsoft.com/fwlink/p/?LinkId=255141" target="_blank">http://go.microsoft.com/fwlink/p/?LinkId=255141</a>
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = <a href="http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank">http://go.microsoft.com/fwlink/?LinkId=54896</a>
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = <a href="http://go.microsoft.com/fwlink/p/?LinkId=255141" target="_blank">http://go.microsoft.com/fwlink/p/?LinkId=255141</a>
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_221\bin\ssv.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_221\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O4 - HKLM\..\Run: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Francisco\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [pteid] C:\Program Files\Portugal Identity Card\pteidguiV2.exe
O8 - Extra context menu item: &Enviar para o OneNote - res://C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program Files (x86)\Microsoft Office\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
O23 - Service: @%SystemRoot%\system32\CredentialEnrollmentManager.exe,-100 (CredentialEnrollmentManagerUserSvc) - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: CredentialEnrollmentManagerUserSvc_492a1 - Unknown owner - C:\WINDOWS\system32\CredentialEnrollmentManager.exe (file missing)
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google LLC - C:\Program Files (x86)\Google\Chrome\Application\77.0.3865.90\elevation_service.exe
O23 - Service: Serviço Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\PerceptionSimulation\PerceptionSimulationService.exe,-101 (perceptionsimulation) - Unknown owner - C:\WINDOWS\system32\PerceptionSimulation\PerceptionSimulationService.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe,-1001 (Sense) - Unknown owner - C:\Program Files (x86)\Windows Defender Advanced Threat Protection\MsSense.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @firewallapi.dll,-50323 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: TeamViewer 14 (TeamViewer) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 9457 bytes
2.
Descrição
Um problema fez com que este programa parasse de interagir com o Windows.
Caminho de Aplicação Com Falha: C:\Program Files\Portugal Identity Card\pteidguiV2.exe
Assinatura do problema
Nome do Evento de Problema: AppHangXProcB1
Nome da Aplicação: pteidguiV2.exe
Versão da Aplicação: 3.0.19.7000
Carimbo de Data/Hora da Aplicação: 5d5e7b97
Assinatura de Bloqueio: eda0
Tipo de Bloqueio: 134217856
A Aguardar Nome da Aplicação: svchost.exe:epmapper
A Aguardar Versão da Aplicação: 0.0.0.0
Versão do SO: 10.0.18362.2.0.0.256.48
ID de Região: 2070
Assinatura Bloqueio Adicional 1: eda057dd91f8f2b8d0ec3b878fb92841
Assinatura Bloqueio Adicional 2: 2b44
Assinatura Bloqueio Adicional 3: 2b445ec97fb441e9e3af5ef902dddebc
Assinatura Bloqueio Adicional 4: eda0
Assinatura Bloqueio Adicional 5: eda057dd91f8f2b8d0ec3b878fb92841
Assinatura Bloqueio Adicional 6: 2b44
Assinatura Bloqueio Adicional 7: 2b445ec97fb441e9e3af5ef902dddebcInformações adicionais sobre o problema
ID de Registo: f2ded71d69165cfc5692c834ba79fc7c (1626582544226581628)
3.
Instalei a aplicação "Autenticação.gov" em vários computadores, funciona.
Num outro computador da direção, não consigo que funcione. Instala, parece tudo bem. O link do ambiente de trabalho fica pasta branca e não inicia. Corri sfc, desliguei firewall, pesquisei na internet, fiz mil e uma coisas que me sugeriram e nada.
O sistema é windows 10, atualizado. Todas as outras aplicações, office, onedrive, dropbox, internet, etc, tudo funciona, autenticação.gov não.
